A ready-to-use welcome message with everything your customer needs to get started.
After you create a customer's account and website, send them the details below. Copy this template and fill in the parts in brackets.
Subject: Your hosting account is ready Hello [name], Your hosting account is ready. Here is everything you need. CONTROL PANEL Address: [HostPanel address from your welcome email, ending in :8443] Username: [username] Password: [password] (please change it after signing in) YOUR DOMAIN To put your website online, set these nameservers where your domain is registered: [nameserver 1] [nameserver 2] Or point an A record for your domain to: [server IP] EMAIL Webmail: https://webmail.[domain] Incoming (IMAP): mail.[domain], port 993, SSL/TLS Outgoing (SMTP): mail.[domain], port 465, SSL/TLS Username: your full email address UPLOADING FILES Put your website in the public_html folder of your domain. Any questions, just reply to this email. [your name and business]
Where to find the details
- The nameservers and server IP are in the Quick Stats card on your HostPanel dashboard, and on the summary screen when you create a domain.
- The email settings are shown for each mailbox with the config action in Email → Email Accounts.
You are welcome to point your customers to the articles in this knowledge base. They are written so anyone can follow them.