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Adding a website for a customer

1 min read • Updated 2 weeks ago • Reseller Hosting

Create a domain under a customer's account, or create the account and the website in one go.


A customer's website lives under their hosting account. There are two ways to set it up.

Option 1: for an existing customer

  1. Sign in to HostPanel and go to Domains → Create Domain.
  2. Enter the customer's domain in Domain Name, without www.
  3. Turn off Auto-create user for this domain and choose the customer as the owner.
  4. Choose the PHP version and web server if shown, and select Let's Encrypt (Free) for the SSL certificate.
  5. Click Create Domain.

Option 2: create the customer and the website together

Leave Auto-create user for this domain switched on. A new hosting account is created for the domain on your default plan, and its login details are shown once on screen. Copy them straight away; they are not shown again.

After creating the website

  • The summary screen shows the website's folder, PHP version, SSL status, server IP and nameservers. Use the shortcuts to create the customer's email accounts and database.
  • The website goes live once the domain points to the server. Send your customer the nameservers or IP address, or update them yourself if you manage their domain.
  • Until then, use Preview in the domain list to check the site.

The customer can add more websites themselves, up to their plan's domain limit.

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