Some tools depend on your plan or are handled by our team. Here is how to tell which, and what to do.
HostPanel only shows the tools your account can use. If a menu item or button described in our guides is missing, there are three likely reasons.
1. Your plan does not include it
Some features depend on your plan, for example SSH access, the number of cron jobs, or Redis caching. Check the plan comparison on our hosting pages. If you need a feature from a higher plan, contact us and we can upgrade you.
2. It is managed by our team
Server-wide tools, such as the server firewall, spam filter settings, server logs and the mail queue, are looked after by our team for everyone on the server. If you need something changed there, open a support ticket and we will do it for you.
3. You have reached a limit
When you have used up your allowance, for example all your email accounts or databases, the button to create another may be disabled. Delete one you no longer need, or upgrade your plan.
Resellers and their customers see different menus
If you are a reseller, you see tools for managing customers and plans that your customers do not. If you are a customer of a reseller, your reseller decides which features your plan includes, so contact them first.