Managing DNS records in HostPanel

If your domain uses Twerple's nameservers, you manage all of its DNS records in HostPanel. If your domain uses another company's nameservers, make DNS changes there instead, because changes in HostPanel will have no effect.

Opening the DNS editor

1. Sign in to HostPanel and go to Domains → DNS Zones.
2. Select your domain in the list on the left. Its records appear on the right.

You can also manage records from the DNS tab of your hosting in the client area.

Adding a record

1. Click Add Record.
2. Choose the Type: A, AAAA, CNAME, MX, TXT, NS, SRV or CAA.
3. Enter the Name. Use @ for the domain itself, or a word such as www or shop for a subdomain.
4. Enter the Value, for example an IP address, a host name or a line of text.
5. Leave the TTL at 3600 seconds unless you have a reason to change it. MX records also need a Priority (10 is a sensible default), and SRV records need a priority, weight and port.
6. Save the record.

The quick templates fill in the form for the most common records in one click: the domain's A record, a www record and a basic mail setup.

Editing and deleting

• Click edit on a record to change its name, value, TTL or priority. To change a record's type, delete it and create a new one.
• Click delete and confirm to remove a record. Be careful with MX and A records: removing them can stop your email or website working.

Making changes take effect

Changes are live on our nameservers straight away. Other networks may keep the old answer for up to the record's TTL, so a change can take an hour or more to be seen everywhere.

Planning a move? Lower the TTL of the records you will change to 300 seconds a day in advance. The switch-over will then spread in minutes. Raise it back to 3600 afterwards.

For ready-to-use examples, see Common DNS records and how to set them up.