Milo answers your questions about hosting, domains, email and your account at any hour, and hands you over to our team when you need a person.
Questions do not keep office hours. A website goes down on a Sunday evening, a new mailbox needs setting up before Monday’s meeting, or you simply want to know which plan fits before you buy. That is why we built Milo.
What Milo does
Milo is the Twerple AI assistant. You will find it in the chat button in the corner of our website and your client area. Milo can:
- explain our plans and help you choose the right one;
- walk you through HostPanel and your client area, step by step;
- help with everyday tasks such as email settings, DNS records and SSL certificates;
- point you to the right article in our knowledge base.
When you need a person
Milo is quick, but some things need a human. Ask Milo for a person at any time. When a member of our team is available, they join the same chat, so you never have to repeat yourself. When nobody is available, Milo turns the conversation into a support ticket and our team replies by email as soon as they can.
What Milo will not do
We designed Milo to be useful, not to stand between you and our team. So:
- Payments, refunds, cancellations and changes to your account are always confirmed by a person.
- Replies from Milo are clearly labelled, so you always know whether you are talking to the AI or to us.
- Milo never asks for your password or card details, and you should never share them in a chat.
Like any AI, Milo can occasionally get something wrong. If an answer does not look right, ask for a person and we will take it from there.
Try it
Click the chat button at the bottom of this page and say hello. If you have a Twerple account, Milo is in your client area too.