Milo answers questions day and night, and hands you over to our team when you need a person.
Milo is Twerple’s AI assistant. You can chat with Milo on our website and in your client area, at any time of day.
Starting a chat
Click the chat button in the bottom corner of the page and type your question. Milo can explain our plans, guide you through HostPanel and your client area, and help with common problems like email settings, DNS and SSL.
Talking to a person
Ask Milo for a person at any time. When a member of our team is available, they join the chat. When nobody is available, Milo turns your conversation into a support ticket so that our team can reply as soon as possible, and you get the reply by email.
Good to know
- Milo can make mistakes. For anything to do with payments, cancellations or account changes, our team confirms it.
- Never share passwords or card details in the chat.
- For problems that need us to look at your account, a support ticket is often the quickest way.